Privacy Policy — how bitjalli keeps your information secure

Welcome to bitjalli. We understand that people have many questions about sharing personal information online. That is why this Privacy Policy is written in plain language — to explain clearly what data we collect, why we collect it, and how we keep it secure.

By accessing or using the bitjalli website or services, you are deemed to have accepted this Privacy Policy. If you do not agree to these terms, we kindly ask that you refrain from using our services.

This Privacy Policy applies solely to bitjalli's own platform. Any third-party services or links are governed by their own respective privacy policies.

When you register and use our services at bitjalli, we collect various types of information. This data comes from two sources — directly from you and automatically through your usage.

We never collect sensitive personal data such as religious identity, political opinions, or health information — unless legally required to do so.

Bitjalli uses your information only for specific, legitimate purposes. The key reasons are outlined below:

• Account management: Completing registration, verifying identity, and keeping your account secure.
• Services Provided: Keeping gaming, betting, deposit, and withdrawal services running without interruption.
• Fraud prevention: Detecting suspicious activity and preventing money laundering.
• Customer support: Providing prompt resolution of your complaints and queries.
• Promotions & Offers: Sending you relevant offers based on your preferences (you can opt out at any time).
• Legal obligations: Retaining necessary information as required by regulatory authorities.
• Platform Development: Analyzing usage patterns to improve the user experience.

Bitjalli uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

• Essential cookies: These are used to maintain your login session and ensure core site functionality. Disabling these cookies may prevent the site from working properly.
• Performance Cookies: Used to monitor site performance and identify errors.
• Functional Cookies: These cookies remember your language preference and account settings.
• Analytics cookies: To understand overall user behavior — no individual is personally identified.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

Bitjalli shares your information only to a very limited extent and strictly on a need basis. We never sell your data.

• Payment Processors: Only the minimum necessary information is shared with payment gateway providers to process transactions.
• KYC provider: Licensed third-party services may be used to complete the identity verification process.
• Law enforcement agencies: Information may be shared with regulatory authorities where required by a court order or legal obligation.
• Technology Partners: Trusted technology partners are used for server hosting and cybersecurity, all bound by strict confidentiality agreements.

Bitjalli believes you should have full control over your own data. We therefore uphold the following rights:

To exercise any of these rights, please contact our support team. We will endeavour to respond within 30 days.

Bitjalli retains your information only for as long as necessary. While your account is active, data is kept to deliver our services. Even after account closure, certain information may be retained for a defined period to meet legal obligations.

• Account information: A minimum of 5 years after account closure (as required by law).
• Transaction Records: For the period prescribed under applicable financial regulations.
• Support Contact: 2 years if there is no possibility of dispute resolution.
• Marketing Preferences: Until you opt out or close your account.

Once the required retention period has passed, your information is securely deleted or anonymized so that no individual can be identified.

Bitjalli strictly prohibits use of its services by anyone under the age of 18. We do not knowingly collect information from minors. Age verification is carried out at the point of registration.

If a minor has accidentally registered, their account will be closed and all associated data deleted as soon as we are notified.

Bitjalli follows the highest industry standards to protect your information. Our technical and administrative security measures include:

• All communications are secured with 256-bit TLS encryption.
• Option to enable two-factor authentication (2FA) for added security.
• Regular security audits and penetration testing.
• Automatic alerts for suspicious logins or activity.
• Restricted Access — Only authorized personnel can access your data.
• Data backup and disaster recovery plans are actively in place.

Please keep in mind — no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone.

Bitjalli may update this Privacy Policy at any time as needed. For significant changes, a notice will be published on the site and registered users will be informed by email.

Continued use of the service after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our support team. Our dedicated privacy team will handle your matter with care.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Language: Support available in Bengali and English
• Response Time: Usually within 24-48 hours